Hot pot restaurants are characterized by a rich variety and large quantity of dishes. For hot pot restaurant owners, choosing a suitable POS system is particularly crucial to reduce costs and enhance efficiency.
Chowbus POS system provides tailor-made dining solutions for hot pot restaurants, ushering them into a new era of paperless and electronic operations.
For over a year, Shoo Loong Kan New York has been using Chowbus POS, leveraging features such as tablet ordering, POS handheld for checkout, integration with third-party delivery platforms, and a membership system. These functionalities have significantly improved efficiency, reduced labor costs by 30%, increased customer loyalty, and benefited from Chowbus POS's real-time high-quality service.
Each table at Shoo Loong Kan is equipped with a tablet. Customers can independently place orders as soon as they are seated, effectively reducing order-taking time.
Management at Shoo Loong Kan has reduced the staff required to manage 10 tables from 3 to just 1-2 people. With servers freed from the cumbersome order-taking process, they can focus on providing better service, leading to increased tips and creating a win-win-win situation for restaurant owners, servers, and customers.
Customers can directly choose food categories through the tablet, visually seeing the dishes they desire.
During the dining process, customers can add dishes at any time without waiting, eliminating additional waiting time to call a server.
If customers need water or want to pay the bill, they can click "Call Server" on the tablet for immediate assistance.
Any changes, additions, or price adjustments made in the Chowbus backend are instantly synchronized with all ordering tablets.
For items sold out during the day, restaurant managers can mark them as "sold out" in the POS app, and the ordering tablets will instantly reflect this status.
Shoo Loong Kan utilizes handheld POS devices for card swiping and signature at the table, simplifying tip management for restaurant managers.
Tableside card payment not only improves efficiency but also suggests tip percentages to effectively increase tip amounts.
Moreover, electronic tipping not only saves the restaurant manager's time on manual tip entry but also streamlines tip distribution. The daily restaurant settlement shows the tip amount for each server, eliminating the need for repetitive calculations.
In addition to in-house dining solutions, Chowbus provides a solution for external delivery orders.
Prior to using Chowbus, Shoo Loong Kan required two staff members to handle delivery orders manually.
With the integration of Chowbus's third-party delivery platform, all delivery orders now directly enter the Chowbus POS system, reducing manual entry time and potential errors. Currently, Shoo Loong Kan only needs one server to handle the packaging of delivery orders, significantly increasing order fulfillment speed.
Shoo Loong Kan not only enjoys the advanced dining solutions provided by Chowbus but also praises the excellent service. If the restaurant has any questions, they can ask in the WeChat group and receive instant answers. Compared to waiting several hours for a response as in the past, Shoo Loong Kan is highly satisfied with Chowbus's current service.
Additionally, Shoo Loong Kan has accumulated 4,000 members within six months using the Chowbus membership system, significantly increasing the number of repeat customers and frequency of consumption. Shoo Loong Kan has also introduced creative uses for membership points, such as exchanging them for luxury items like LV shoes, adding a touch of fun. In the next blog, we will detail how Shoo Loong Kan creatively utilizes its membership program.
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