FAQ

Lunch Shuttle

What is Lunch Shuttle?

Lunch Shuttle is ONLY a $1 delivery fee for your weekday lunch. Choose which shuttle stop you’d like to pick up your lunch from. When your driver arrives, meet them at the chosen shuttle stop to receive your food. Chowbus' lunch shuttle menu features dishes from multiple restaurants and rotates daily. See each shuttle stop for the scheduled delivery time.

 

When is Lunch Shuttle available?

Lunch shuttle is available on weekdays, Monday through Friday, excluding holidays. The cut-off time is 11am on the day of delivery, so please make sure to place an order before 11am. (Some stops have 10:30am cut-off time due to the long distance. Check the app for more information.)

 

How much does Lunch Shuttle cost?

Restaurants offer different dishes, drinks, and snacks at varying prices on the Chowbus app. Chowbus charges ONLY $1 delivery fee per order.

Where is the Shuttle Stop location? How do I know where the nearby Shuttle Stop location is?

You can view the shuttle stops in the app. Go to the address bar at the top of the Lunch Shuttle screen, select 'Change pickup location', then you will see the map with pickup locations in your city. Select the stop you’d like to pick up food from.

 

How can I update the Shuttle Stop location?

Go to the address bar on the top at Lunch Shuttle sector,  select 'Change pickup location'. Please be aware that you’re not able to change the pickup location after an order is placed. However, you can cancel your order and replace it with a new one.

 

How can I get notified when the driver is about to arrive?

The driver will send an “arrival text message” when he/she is about to arrive at your stop. Normally this is 3-5 minutes before the driver arrives. Also, you can track the driver on the map screen inside the app. Please make sure the notifications are set to “on”. You are also able to call/text the driver from within the app.

What happens if I miss my pick-up time?

The driver will always call you before leaving and will wait if you’re close. If we don’t hear anything back from you, then the driver will try contacting you again after completing the deliveries for the rest of stops. We’ll make our best effort to circle back after the driver finishes at the last stop, which is usually around 1pm. If all else fails, we will donate your food to local charities and organizations.

Can I cancel my order?

Yes. Cancellations are accepted before cut-off time (10:30am for Suburb Routes, 11am for City Routes) on the day of delivery. You can cancel the order through the app. Go to ‘order -> detail -> edit -> cancel the order’. If you are unable to cancel the order, please contact us through the help/chat support. We’ll issue a full refund right away. Although Chowbus processes refunds immediately, the time it takes for the funds to reach your account is dependant on your bank - usually 5-7 business days.

What happens when the driver arrives early?

It’s very rare, but sometimes we arrive earlier than the scheduled time. The driver will send a notification to the customer, and if you can pick it up early, then why not enjoy the delicious food a bit earlier? Don’t worry if you can’t make it early.. the drivers will stay until the end of the scheduled time window before moving on to the next stop.

What happens when the driver is late?

It’s very rare, but sometimes things happen out of our control. The driver will stay at each stop for at least 7 minutes, giving everyone enough time to come by after they have received the arrival text message. Also, we will issue Chowbus credits for future orders!

How to request new Lunch Shuttle Stop?

Simply go to the Chowbus app, tap “Profile”, then go to “Shuttle Stops Request”. We will respond to your shuttle stop request shortly!

I got the wrong item, what should I do?

Simply go to Chowbus app, tap “Profile”, then go to “Need Help?”. Our customer care specialists will help you with any concerns or issues you have and will make things right for you.

Have another question that we didn’t answer here? Email questions to hello@chowbus.com or tap “Help” inside of the Chowbus app.