Open Roles > Customer Service Specialist at Chicago, IL

Customer Service Specialist - Chicago

Local Operation, Operation in Chicago, IL.

 

At Chowbus, we create, build, and grow together. We are looking for smart, driven self-starters from all backgrounds who are ready to dive into a fast-paced, high growth, super collaborative company. If you’re highly motivated, and ready to drive results, let's talk.

About the Role

Chowbus is seeking a Customer Service Specialist to join our outstanding Customer Service team. Reporting into the Operation Manager as part of the Business Operations team, you will provide timely and empathetic customer service to a wide variety of accounts and personas. As a Customer Service Specialist, you are the liaison between our product and our customers, responsible for resolving inbound inquiries and advocating internally as the voice of the customer. The Customer Service Specialist position is a great opportunity for a motivated individual looking to grow in a fast-paced, start-up environment.

What You’ll Do

  • Effectively and empathetically communicate with our customers to provide customer service via online chat, email, phone, and a growing array of channels

  • Identify and assess customers needs to achieve satisfaction, escalating to our Product team when necessary

  • Work cross-functionally with our Operation Managers to ensure holistic service, addressing root causes rather than simply treating symptoms

  • Provide proactive status updates to internal and external stakeholders while any technical issues are addressed

  • Some data entry will be required

What You’ll Need

  • Bachelor's Degree

  • Experience in a customer-facing role is a plus

  • Ability to work independently as well as in a team environment

  • Ability to multi-task, prioritize, and manage time effectively

  • Excellent written and interpersonal communication skills

  • Must be extremely detail-oriented and customer-centric

What You’ll Get

  • Lunch catered Monday - Friday in the office

  • Rare and motivated start-up environment

  • Smart, engaged co-workers

Interested? Send your resume to hello@chowbus.com.